TERMS OF SERVICE
In order to prevent misunderstanding or miscommunication, the following is the Terms of Service that appl y when booking a service with and hiring Upper Maids cleaning service LLC:
All clients, regardless of type, should read and understand these Terms of Service. These apply and are l egally binding to all our clients who book a service with us over the phone, through our website or by emai l. By booking a service with us, you agree to have a pre-authorization hold placed on your credit/debit car d for the full amount of your service 1 day before your service then charged at the end of the day of service.
Please refer to our calendar invitation we send via email for specific information regarding the day, time a nd frequency of your cleaning, as well as notes specific to your house cleaning service, including payment details.
Cleaning Times
Your cleaning service schedule is indicated on and included our private calendar event we created for you and is located on our private calendar . We do our best to be prompt and meet the cleaning time indicate d, but traffic, other clients and unforeseen circumstances may affect our scheduled arrival time. Therefor e Please understand that all appointment times are (approximate) arrival times. If your scheduled cleaner is going to be more than 30 minutes late, we will contact you. If no arrival time is indicated, then the cleani ng will be done between the hours of 9:00 a.m. and 6:00 p.m, but we sometimes work later that this. Our cleaning people appreciate your flexibility. Please allow for an open time frame rather than an exact arriva l time when possible.
Deep Clean Add-On’s
If you added Deep clean add-ons such as window cleaning, blind cleaning and interior appliance cleaning and decide to remove them, we would appreciate being notified at least 72 hours in advance of cancellati on of those services if at all possible.
Payment Policy
Payment deposits are required to schedule and hold cleaning dates, Balance of Payment is due at the tim e of service unless we have made other arrangements with you.( We will request deposit to schedule app ointments in advance). If no cash or credit card payment is provided at the time of service, full payment fo r all amounts owed will be processed using the credit card you have on file. For customers with recurring cleaning accounts, If we charge a credit card on file for a cleaning and you decide later to pay by cash du e to it causing an issue w/ your bank or you just changed your mind, we may refund this charge to the car d on file with the exception that you have provided us with cash first.
Entry to Homes
We have three different options to choose from so that your cleaners have entry into homes. If we cannot gain entry to the home for any reason, you will be contacted. If we cannot reach you, a cancellation fee of 40 percent of total cleaning cost will be applied.
1). Clients may opt to not give a key to the company and be home on their day of cleaning. Because we c annot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee of 40 percent of total cost of c leaning will be charged.
2). Clients may provide the company with a key. In the event of termination of the cleaning agreement, ke ys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be li nked to any information pertaining to the client. Keys are kept in a secured area and are cross referenced in case of loss.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key i n an unsecured place for the cleaners to gain entry, the client releases us from all liability that arises from damage made before or after the cleaners leave the premises. Our cleaners will leave the key/ door in the same place/ condition that it was left in before their arrival. The client understands that they will be respo nsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you w ould like, you may contact your alarm company and have a house cleaner code issued.
Payments for Services & Refunds
Our Terms and Conditions are provided as a guide of what is expected of our clients. Payment for cleanin g services is due in full at the time of service unless other arrangements have been made. We currently ut ilize STRIPE to secure and process your credit card information. If you will be paying by check or cash on a regular basis, and no one is going to be home on the day of your scheduled cleaning service, payment must be left on the counter. If we arrive to clean and there is no payment, we will contact you immediately . If you are not available, we will call you. If we are unable to contact you, we will need to reschedule your appointment and you will be charged a cancellation fee of $50.
We gladly accept payment in the following forms: Cash, Personal Check, and Credit Cards, paypal and z elle. Please make checks out to the Company name listed on our website. Should a check be returned, a $50.00 Returned Check Fee will be added to your account. We do not accept post dated checks.
Price Increases
We reserve the right to adjust client rates at any time. You will be notified prior to any price increases. Damages.
We will make every effort not to break or damage items, but accidents do happen. In the case your Upper Maids LLC Cleaner accidentally breaks or damages something in your home, it must be reported within 4 8 hours. Pictures must be provided for broken items or damaged areas to either info@uppermaids.com or texted to 571-516-9498. You must allow us to send a professional to assess damage and perform repairs in the case we damage something. You must allow us to replace items in the case we break something. Failure to report damages within 48 hours results in the customer assuming liability. Failure to allow us to repair or replace damages results in customers assuming liability. Upper Maids LLC cannot be responsibl e for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
Uncontrollable natural events. Please keep in mind that residential cleaning has some unpredictable circu mstances such as vehicle accidents on the road or health emergencies with the cleaning individual that m ay lead to last-minute rescheduling in rare instances. It may be best to schedule your cleanings in advanc e of having an event or turning over a property. We are not responsible for any outcomes resulting from a n emergency reschedule due to the cleaner’s inability to work.
Employee Solicitation
When entering into an agreement for services with us, you agree not to solicit for hire any staff member in troduced to you by us for any home-related services. If you are found to have solicited one of our staff me mbers, please be advised that our referral/ training fee is $2,500 payable to the company name listed on our website immediately upon employing our staff for any services to your home/ business. Your maid(s) will also be immediately terminated.
Upper Maids LLC guarantees client satisfaction. We typically charge a flat rate to perform cleaning servi ces based on the average amount of time to complete the cleaning of your size home. We reserve the rig ht to update your service to the correct service should you choose the incorrect service for your needs. Sh ould you decline updating your booking to the correct service, we cannot and will not guarantee our work. If we miss something included in your cleaning, we will come back to correct it for no extra charge. This g uarantee is for 24 hours – you must notify us within 24 hours and allow us back into the location to correct the area of the original cleaning. In addition to that, in the case we arrive at your home and determine yo u require additional services not booked, such as a deep clean, we will communicate the required change s and costs upfront. If you do not agree to the additional charges, we will perform your booked services b ut cannot guarantee you a complete cleaning. If we arrive at the home and determine there is excessive d ust/dirt/grime/grease, we will add a heavy duty cleaning fee of $120 to your booking.
Emails
We may send you confirmation and other marketing emails to the email you provided regarding your project and other home services offers.
Text Messages and Phone Calls
You agree and authorize us to deliver marketing calls or texts using automated technology to the number you provided regarding your project and other home services offers. By booking a service with Upper Maids LLC, you understand that the following services will not be perfor med during your cleaning: Cleaning of paint stains • Cleaning of Chandeliers • Wet Wiping of Light Bulbs • Cleaning of Biohazards (Mold, etc) • Re-cleans after another unaffiliated service was done • Hoarding • M oving Heavy Furniture >50lbs • Cleaning animal waste/litter/insects • Cleaning of exterior of home • Washing of Exterior Windows • Bodily Fluids (blood, urine, vomit, feces) • Cleaning while another service provider is present
